Qatar Airways is preparing for a major expansion and fleet modernization programme, with plans to take delivery of 138 new aircraft over the next five years, according to Chief Executive Officer Hamad Ali Al Khater.
Speaking at a media open day on Wednesday, Al Khater outlined the airline’s medium-term strategy as Qatar Airways showcased key facilities at Hamad International Airport, including its Integrated Operations Center, maintenance hangars and Customer Support and Disruption Management Center.
The aircraft pipeline will include Airbus A350-1000s and Boeing 777-9s, while the airline is also preparing to introduce the next-generation Qsuite next summer.
Qatar Airways also plans to receive 50 Airbus A321LR aircraft by the end of the year. The aircraft will allow the carrier to serve secondary markets where operating economics can make larger aircraft less viable.
The airline is further expanding onboard connectivity, with around 150 aircraft expected to be equipped with Starlink high-speed internet. The move is aimed at creating what Qatar Airways describes as the world’s largest connected fleet.
Al Khater said the airline had successfully managed significant regional and global airspace restrictions while maintaining strong passenger demand. Passenger traffic has recovered to between 90% and 95% of last year’s level, alongside high load factors.
The carrier’s destination network has also expanded sharply, growing from 60 destinations to 160 since mid-June. At the same time, daily passenger volumes at Hamad International Airport have exceeded 140,000 as international airlines resume services to Doha.
Operational challenges remain, with airspace congestion currently causing delays of between 10 minutes and one hour. Al Khater said Qatar Airways was fully prepared to manage potential disruptions and mitigate operational risks.
He also highlighted the airline’s response to three major operational shocks over the past two years, including regional airspace closures since late February, the recent Indonesian volcanic eruption that affected 700 passengers, and a major British air navigation IT outage that disrupted hundreds of flights.
The CEO said organizational restructuring was also underway to improve passenger service. A newly established Customer Experience Department will bring together areas including hospitality and catering as part of efforts to strengthen the overall travel experience.
Al Khater also reaffirmed Qatar Airways’ focus on professional development and the advancement of Qatari talent and leadership, which he said would remain important to maintaining the airline’s position on the global aviation stage.
Source: QCAA