Abu Dhabi has stepped in to support travellers stranded in the capital following widespread flight disruptions across the region, directing hotels to extend stays for affected guests at the government’s expense.
In a circular issued on February 28, 2026, the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) instructed hotel managers to continue accommodating guests unable to travel due to ongoing flight cancellations and temporary airspace restrictions linked to heightened regional tensions.
“The stay of guests who are unable to travel must be extended until their departure becomes possible,” the circular stated, assuring that the additional costs will be covered by the department. Hotels have been instructed to send their invoices directly to the authority through a designated email channel, while a business continuity team has been set up to handle related queries.
Hotel representatives across the capital confirmed receiving the directive. Staff at several properties told Khaleej Times that affected guests were being allowed to remain in their rooms beyond their initial check-out dates without any additional charge. “We are following the guidance and coordinating with DCT Abu Dhabi as advised,” said a front office executive at a five-star hotel. Another hotel employee said the directive had been implemented “smoothly and with full support from management.”
The directive comes as part of a broader nation-wide response to travel disruptions that began late last week after escalating tensions between the US and Iran led to temporary flight suspensions across Gulf airspace. Over 1,500 flights were reportedly cancelled across the GCC and wider Middle East region, affecting tens of thousands of passengers.
Earlier, the UAE’s General Civil Aviation Authority (GCAA) announced that the state would bear all hosting and accommodation costs for passengers impacted by the cancellations. In a statement carried by WAM, the authority reaffirmed its commitment to “ensure the continued provision of essential services during the period of operational adjustments.”
According to the GCAA, more than 20,000 travellers received accommodation and rebooking assistance across major airports, including Abu Dhabi International and Dubai International. Regional carriers such as Etihad Airways and Emirates have been closely coordinating rebooking efforts as airspace routes gradually reopen.
The swift response by authorities has drawn praise from UAE residents and international visitors alike. Travellers stranded in Abu Dhabi have taken to social media to commend the government’s hospitality and the efficiency of hotel staff in handling the situation.
For visitors waiting to depart, DCT Abu Dhabi’s initiative ensures they can remain safely accommodated without bearing additional costs — a move highlighting the capital’s commitment to traveler welfare even amid broader regional disruptions.