An estimated 117,000 air passengers in Oman may be entitled to compensation for flight delays, cancellations and denied boarding, but many could be missing out on payments worth millions of euros, according to an analysis by AirHelp.

The online passenger rights service examined flights covered by Oman's Passenger Rights Protection Regulation between September 2025 and August 2026. It said eligible passengers could collectively claim substantial sums from airlines.

Introduced by the Civil Aviation Authority in 2024, the regulation establishes compensation and assistance requirements for affected travellers, with compensation levels comparable to those under Europe's EC 261 framework.

Despite these protections, AirHelp's research indicates that 79 percent of passengers in markets with established passenger rights rules do not understand their entitlements.

“Oman has given passengers real protection when flights go wrong, making it a global leader in air passenger rights,” said Eric Napoli, chief legal officer at AirHelp. He added that passengers could receive up to RO260 following qualifying disruptions and urged travellers to understand and exercise their rights.

The regulation covers all flights departing from Oman, as well as inbound flights operated by Omani airlines, including Oman Air and SalamAir.

On international routes, compensation may be available when passengers arrive at their final destination more than six hours late, when flights are cancelled less than 14 days before departure, or when travellers are involuntarily denied boarding, including because of overbooking.

Compensation amounts depend on flight distance. Passengers may qualify for RO108 on routes shorter than 1,500 kilometres, RO173 for journeys between 1,500 and 3,500 kilometres, and RO260 for flights exceeding 3,500 kilometres. Popular services from Muscat to London, Paris and Frankfurt fall within the highest compensation category.

However, airlines are exempt from paying compensation when disruptions result from force majeure. They may also avoid compensation obligations if passengers are rerouted and reach their destination less than two hours behind schedule.

The rules also require airlines to provide assistance to stranded passengers. Refreshments must be offered after two hours, meals after three hours, and hotel accommodation with transport after six hours. Airlines that fail to provide the required assistance must compensate affected passengers instead.

Additional safeguards apply to passengers with reduced mobility, who are entitled to free assistance and cannot be refused carriage without a valid safety-related reason.

Passengers generally have two years to submit compensation claims under the regulation.

Source: Muscat Daily

SalamAir has entered into a distribution agreement with travel technology company Amadeus as the Omani low-cost airline steps up efforts to expand its international presence and reach new customer segments.

Under the agreement, travel sellers connected to the Amadeus Travel Platform will gain access to SalamAir's fares and services, allowing the airline to expand its distribution network and improve the availability of its products across global markets.

Steven Allen, chief commercial officer of SalamAir, said the partnership would support the airline's growth ambitions by strengthening its international market presence and making its services more accessible to travellers seeking affordable air travel.

The agreement forms part of SalamAir's broader strategy to diversify its sales channels, increase its global visibility and respond to rising travel demand across its expanding network.

Maher Koubaa, executive vice-president of the Travel Unit and managing director for Europe, the Middle East and Africa at Amadeus, said the partnership reflected the company's commitment to supporting the low-cost airline sector. He added that Amadeus' technology solutions were designed to help low-cost carriers expand and compete in international markets.

Source: Oman Daily Observer

Emirates is expanding its Dubai-Durban schedule with 14 additional flights during the 2026-27 festive season, offering travellers more options during one of the busiest periods of the year.

The additional services will operate as a second daily flight between December 17 and 23, 2026, and January 2 and 8, 2027. The airline will deploy a three-class Boeing 777 on the route.

Flight EK2535 will depart Dubai at 04:00 and arrive in Durban at 10:30. The return service, EK2536, will leave Durban at 12:15 and land in Dubai at 22:30.

Emirates' existing daily flights, EK775 and EK776, will continue to operate according to their regular schedules.

The airline is also providing flexible booking options to help passengers manage changes to their travel plans. Customers booking flights to Dubai can change their travel dates an unlimited number of times without fees across all cabin classes. For tickets to other destinations, passengers are entitled to one complimentary date change.

Emirates' Hold My Fare service allows customers to reserve a ticket price for 24 hours at no additional cost. The airline has also reduced its refund fees.

Source: TradeArabia

Lufthansa has increased fuel loading on flights bound for Frankfurt Airport as a precautionary measure amid tighter jet fuel supplies caused by reduced pipeline capacity.

The airline said on Thursday that the move was intended to manage potential supply constraints at Germany’s largest aviation hub. Airport operator Fraport confirmed that routine maintenance was under way on a pipeline supplying jet fuel to the airport.

Fraport said the maintenance had been factored into its operational planning and was not expected to cause a fuel supply bottleneck. Alternative supply routes and sufficient storage capacity were helping to mitigate potential disruption.

“The airport's operational capability is therefore not affected,” Fraport said.

Lufthansa said it was not currently anticipating any flight cancellations as a result of the situation.

German newspaper Bild first reported the additional fuelling measures, citing internal instructions reportedly issued to Lufthansa pilots on selected routes. The practice, known as “tankering”, involves carrying more fuel than required for a flight so that an aircraft needs less or no refuelling at its destination.

According to Bild, the additional fuel carried by Airbus A320-family aircraft is limited to eight tonnes to ensure the planes can still be towed on the ground. The measures primarily affect short-haul services, although some long-haul flights are increasingly being included.

The precautionary steps are intended to give Lufthansa greater flexibility in managing its fuel requirements while pipeline maintenance continues at Frankfurt Airport.

Source: Reuters

Turkish Airlines has signed a strategic agreement with CFM International to strengthen engine maintenance capabilities and support the expansion of its Boeing 737 MAX fleet.

The long-term services agreement will cover the airline group's entire LEAP-1B engine fleet, including engines already ordered and delivered, spare engines, units installed on leased aircraft and potential future options. The combined total exceeds 600 engines operated by Turkish Airlines and its subsidiary, AJet.

The memorandum of understanding (MoU) was signed during a ceremony in Istanbul by Turkish Airlines Chairman of the Board and the Executive Committee, Prof. Murat Şeker; Turkish Technic CEO and Board Member, Mikail Akbulut; and Safran CEO Olivier Andriès. Safran is one of the two parent companies of CFM International.

The agreement also includes a material services arrangement to support the development of an engine maintenance, repair and overhaul (MRO) facility in Türkiye.

Şeker said the partnership would help Turkish Airlines accommodate fleet and network growth while improving operational efficiency. He added that the expanded services agreement would provide the technical expertise and long-term support required to develop LEAP engine maintenance capabilities.

Akbulut said the agreement would enable Turkish Technic to undertake comprehensive LEAP engine maintenance. He also reaffirmed the company's commitment to investing in engine services alongside its existing aircraft and component maintenance operations.

Andriès described the MoU as another milestone in a relationship with Turkish Airlines that has lasted nearly four decades. He said the agreement reflected both companies' ambitions to support the airline's growth and fleet expansion, while promoting an open MRO ecosystem offering flexible, competitive services to improve operational performance and control costs.

GE Aerospace Chairman and CEO H. Lawrence Culp Jr. also welcomed the agreement, highlighting Turkish Airlines' extensive international network and its confidence in CFM engines. He said the partnership would build on the companies' established relationship as the airline expands its Istanbul operations and engine maintenance capabilities.

Turkish Airlines currently operates 96 Boeing 737 Next Generation aircraft powered by CFM56-7B engines and 79 Boeing 737 MAX aircraft equipped with LEAP-1B engines.

CFM said it had delivered more than 10,000 LEAP engines during the 10 years since the engine entered service, with the fleet accumulating over 100 million flight hours. The manufacturer continues to introduce upgrades, including a high-pressure turbine durability kit designed to extend time on wing and a reverse bleed system (RBS).

The agreement is expected to strengthen Turkish Airlines' long-standing relationship with CFM International and support the integration of newly ordered Boeing 737 MAX aircraft into its expanding fleet. The planned engine MRO facility will also enhance Turkish Technic's ability to provide comprehensive maintenance services.

Source: Turkish Airlines

Oman Air has entered into a codeshare agreement with Finland’s Finnair, expanding travel options for passengers flying between Oman, Europe and Australia.

The deal represents the airline’s first partnership of this nature since it officially joined the Oneworld global airline alliance in June 2025.

Under the agreement, passengers will be able to reach Helsinki via London Heathrow Airport, where Oman Air operates 11 weekly flights from its main hub in Muscat.

The partnership will also cover Finnair-operated services connecting Helsinki with Paris, Amsterdam, Frankfurt, Munich, Zurich, Milan and Rome, providing passengers with additional options for travelling between major European cities and the Finnish capital.

The agreement extends beyond Europe to Australia, with connections to Melbourne available via Bangkok. Oman Air operates two daily flights to the Thai capital, creating further opportunities for passengers travelling between the Middle East and Australia.

Rohan Patel, Head of Partnerships and Alliances at Oman Air, described the agreement as a significant strategic move towards maximising the benefits of the airline’s Oneworld membership.

He said the partnership had helped Oman Air broaden its customers’ travel options, making it easier for them to reach Helsinki and connect with destinations across Finnair’s wider network.

Source: Oman News Agency