Rising airfares, securing better supplier value and improving travel policy compliance are the top concerns for corporate travel buyers preparing for 2027, according to research released by Business Travel Show America.
The survey of 204 corporate travel buyers asked respondents to identify up to three major challenges they expect to face in managing their travel programmes next year. The findings were released as the event opened at New York’s Javits Center, where it runs through October 15.
Airline costs are becoming a more pressing concern. The share of respondents identifying them as a major challenge doubled from 15% in 2025 to 30% this year, amid volatility in energy markets and Brent crude prices recently exceeding $100 a barrel.
Securing better value from suppliers was also cited by 30% of respondents, while 29% said improving compliance with corporate travel policies and reducing unauthorised spending would be key priorities.
Louis Magliaro, executive vice president of the BTN Group, said corporate travel buyers were entering 2027 focused on familiar issues, including costs, supplier value and compliance, despite growing discussion around artificial intelligence and emerging technologies.
He said new technologies, stronger supplier partnerships and more effective programme strategies could help travel managers improve value with available resources.
Technology and Traveller Experience
Technology integration ranked among the major challenges for 28% of respondents. Travel managers are under pressure to introduce tools that support increasingly complex programmes, including artificial intelligence, improved traveller experiences, stronger risk management and expanded data analytics.
Balancing employee expectations with budget limitations was identified by 22% of buyers. Travellers increasingly expect consumer-style booking platforms, greater flexibility and personalised options, creating pressure to improve satisfaction while maintaining spending controls.
External factors are also shaping corporate travel planning. Geopolitical uncertainty was cited by 21% of respondents, while 20% identified supporting business expansion into new markets and regions as a challenge. Economic uncertainty was a concern for 17%.
Business Travel Show America Highlights Industry Solutions
Business Travel Show America brings together corporate travel and procurement professionals with more than 150 suppliers to explore ways to address the sector’s challenges.
The two-day programme features education sessions organised by the BTN Group, networking opportunities exclusively for buyers and the Business Travel Innovation Faceoff. At the latter event, 12 innovators will present emerging solutions for corporate travel programmes.
Attendees can assess suppliers, develop partnerships, compare programme performance and explore technologies intended to improve efficiency, policy compliance and traveller satisfaction.
The survey suggests that cost management and supplier relationships will remain central to corporate travel strategies in 2027, even as technology adoption and changing employee expectations continue to influence how businesses manage travel.
Source: TradeArabia