An estimated 117,000 air passengers in Oman may be entitled to compensation for flight delays, cancellations and denied boarding, but many could be missing out on payments worth millions of euros, according to an analysis by AirHelp.
The online passenger rights service examined flights covered by Oman's Passenger Rights Protection Regulation between September 2025 and August 2026. It said eligible passengers could collectively claim substantial sums from airlines.
Introduced by the Civil Aviation Authority in 2024, the regulation establishes compensation and assistance requirements for affected travellers, with compensation levels comparable to those under Europe's EC 261 framework.
Despite these protections, AirHelp's research indicates that 79 percent of passengers in markets with established passenger rights rules do not understand their entitlements.
“Oman has given passengers real protection when flights go wrong, making it a global leader in air passenger rights,” said Eric Napoli, chief legal officer at AirHelp. He added that passengers could receive up to RO260 following qualifying disruptions and urged travellers to understand and exercise their rights.
The regulation covers all flights departing from Oman, as well as inbound flights operated by Omani airlines, including Oman Air and SalamAir.
On international routes, compensation may be available when passengers arrive at their final destination more than six hours late, when flights are cancelled less than 14 days before departure, or when travellers are involuntarily denied boarding, including because of overbooking.
Compensation amounts depend on flight distance. Passengers may qualify for RO108 on routes shorter than 1,500 kilometres, RO173 for journeys between 1,500 and 3,500 kilometres, and RO260 for flights exceeding 3,500 kilometres. Popular services from Muscat to London, Paris and Frankfurt fall within the highest compensation category.
However, airlines are exempt from paying compensation when disruptions result from force majeure. They may also avoid compensation obligations if passengers are rerouted and reach their destination less than two hours behind schedule.
The rules also require airlines to provide assistance to stranded passengers. Refreshments must be offered after two hours, meals after three hours, and hotel accommodation with transport after six hours. Airlines that fail to provide the required assistance must compensate affected passengers instead.
Additional safeguards apply to passengers with reduced mobility, who are entitled to free assistance and cannot be refused carriage without a valid safety-related reason.
Passengers generally have two years to submit compensation claims under the regulation.
Source: Muscat Daily