The Ministry of Tourism (Saudi Arabia) has announced a new regulatory framework detailing violations and penalties for hospitality providers operating in the holy cities of Makkah and Madinah during the Hajj season. The measures are designed to strengthen service quality for pilgrims and ensure consistent compliance across the sector.
According to the ministry, the Hajj season officially extends each year from the first day of Dhul Qadah until mid-Muharram. Under the updated rules, penalties will escalate for repeated violations, whether they occur before, during, or after the pilgrimage period.
If an offense committed during Hajj is a repeat of a previous violation, authorities will impose either the minimum fine (if it is higher than the earlier penalty) or double the previous amount if it is lower. Within the same season, any repeated breach will automatically result in doubled fines. Violations repeated after the season, but linked to Hajj-related offenses, will also face progressively higher penalties depending on frequency.
The regulations further state that repeated non-financial violations may lead to temporary suspension or closure of facilities during the Hajj period. A third recurrence could result in full license revocation. Authorities have emphasized a phased enforcement approach, allowing fines to be increased for repeat offenses while remaining within the maximum legal limit.
Hospitality establishments have been divided into five classifications, ranging from luxury five-star hotels to unclassified and temporary accommodations used specifically for pilgrims. Penalties are also adjusted according to business size, with micro enterprises fined at 25% of the base rate, small businesses at 50%, medium enterprises at 75%, and large establishments at 100%.
Financial penalties in Makkah and Madinah range between SAR 2,000 and SAR 14,000, alongside additional measures such as temporary closure or permanent license cancellation for repeated violations. For temporary Hajj accommodation providers, fines are significantly broader, ranging from SAR 1,000 to SAR 50,000, with enforcement actions including suspension until compliance is achieved or full revocation of operating licenses.
Source: Saudi Gazette