Ryanair has updated its family seating policy following a consumer law investigation launched by the UK's Competition and Markets Authority (CMA) over charges imposed on parents wishing to sit with their children during flights.
Under the revised policy, parents making new bookings will be able to access complimentary seats in the rear section of the aircraft, with all children included in the reservation seated next to them at no additional cost. Families who prefer specific seats elsewhere in the cabin will still have the option to pay for seat selection, while children will continue to be seated alongside the paying adult free of charge.
The change comes after the CMA announced earlier this month that it was examining whether Ryanair's previous seating policy complied with UK consumer protection laws. Previously, parents travelling with children aged between two and 11 were required to purchase what the airline described as a mandatory family seat, typically costing around £8 (US$10) per flight segment. Their children were then assigned nearby seats without an additional fee.
Ryanair described the adjustment as a "minor policy tweak" and said the changes would have no impact on its overall revenue.
Chief Executive Michael O'Leary criticised the regulator, arguing that the airline's former family seating policy had been widely accepted by passengers and was among the most transparent in Europe. He accused the CMA of overlooking high fares charged by airlines operating on routes without Ryanair competition and claimed the regulator was pushing the carrier toward an industry-standard approach that he described as less consumer-friendly.
O'Leary added that, under the revised system, families may not know their exact seat assignments until after check-in and are more likely to be allocated seats toward the rear of the aircraft. He said the airline was making the changes reluctantly to avoid prolonged regulatory disputes.
Responding to the announcement, a CMA spokesperson said the authority would carefully assess whether the updated policy complies with consumer law. The regulator said that if the changes meet legal requirements, families would benefit by no longer having to pay to sit with their children.
However, the CMA stressed that its investigation remains active, noting that families had previously paid for mandatory family seating. It also clarified that Ryanair made the policy change independently and not as a direct requirement of the regulator.
Source: Qatar Tribune