Saudi Arabia's General Authority of Civil Aviation (GACA) received a total of 2,155 passenger complaints involving the country's national airlines during May, according to its latest monthly performance index.

Among the carriers, Saudia recorded the strongest performance, registering 43 complaints per 100,000 passengers, the lowest complaint rate in the sector. The airline also resolved 81% of the cases submitted by passengers.

Low-cost carrier flynas ranked second, reporting 58 complaints per 100,000 passengers while achieving a 100% complaint resolution rate. flyadeal followed with 90 complaints per 100,000 passengers, successfully resolving 99% of customer complaints.

The report identified flight-related issues as the leading cause of passenger complaints during the month. Ticketing services ranked second, followed by complaints associated with baggage handling.

GACA also assessed airport performance across different categories. Among airports handling more than six million passengers annually, King Khalid International Airport delivered the strongest results, recording 13 complaints, equivalent to one complaint per 100,000 passengers, while resolving every reported case.

In the category of smaller international airports, Prince Naif International Airport received just one complaint, with full resolution achieved. King Saud Airport posted similar results in the domestic airport category, registering one complaint, which was also resolved completely.

The monthly index is part of GACA's ongoing efforts to monitor service quality, improve passenger experience, and encourage higher operational standards across Saudi Arabia's aviation sector.

Source: ZAWYA

Riyadh Air and Saudia have announced the implementation of the first phase of their Strategic Cooperation Agreement, marking a major step in strengthening connectivity under Saudi Arabia’s National Aviation Strategy.

The partnership builds on a Memorandum of Understanding signed in November 2023 and enables the two airlines to expand travel options for domestic and international passengers.

As part of the first phase, Riyadh Air has established a connection with Saudia’s Passenger Service System (PSS), allowing the carriers to implement their codeshare across their respective technology platforms.

Under the RX-SV codeshare, Riyadh Air will place its “RX” designator on selected Saudia-operated flights from Riyadh’s King Khalid International Airport to six domestic destinations: Abha, Al Qassim, Dammam, Jeddah, Medina and Tabuk.

The agreement will give Riyadh Air passengers access to additional destinations worldwide through convenient connections in Riyadh. For example, travelers from Dammam can connect via Riyadh to Madrid on a single ticket, while passengers flying from Kuala Lumpur can connect through Riyadh to Medina.

By using Saudia’s frequent services between Riyadh and the six codeshare destinations, Riyadh Air will offer passengers more convenient connections aligned with the arrival and departure schedules of its flights at Riyadh.

Both airlines operate within the King Khalid International Airport Terminal 1-4 complex, enabling passengers to benefit from streamlined connections, single-ticket journeys and through-checked baggage to their final destinations.

The first phase represents a significant step toward deeper cooperation between Saudi Arabia’s two national carriers and supports the Kingdom’s broader ambitions to expand its global aviation network.

Source: aaco.org

SalamAir has announced the establishment of Salalah’s first-ever airline base, marking a major step in the airline’s expansion and strengthening direct international connectivity from Oman’s Dhofar Governorate.

The new Salalah-based operation will initially serve three international destinations: Jeddah in Saudi Arabia, Chattogram in Bangladesh and Calicut in India. Bookings opened on August 26, with flights scheduled to begin from the end of October as part of SalamAir’s Winter 2026 schedule.

The base follows SalamAir’s expanded operations during the 2026 Khareef season, when the airline increased capacity on the Muscat-Salalah route to as many as 15 daily flights during peak periods.

The airline also introduced special domestic fares for Omani nationals, with one-way tickets starting from OMR 9.99, supporting affordable travel between Muscat and Salalah.

The new base is expected to extend SalamAir’s role beyond the Khareef season by supporting year-round travel demand among residents and expatriate communities in Dhofar while offering more direct access to key regional and international destinations.

Operations from Salalah will be supported by SalamAir’s Airbus A320neo and A321neo fleet. The airline currently operates 18 aircraft, providing additional flexibility to support growing demand across its network.

During the winter season, SalamAir will also operate charter flights linking Salalah with Astana and Almaty in Kazakhstan, supporting inbound tourism from Central Asia.

The Salalah base forms part of SalamAir’s wider strategy to expand its network from key airports across Oman, develop underserved markets and stimulate new travel demand while supporting the growth of the Sultanate’s aviation and tourism sectors.

Source: ZAWYA