Dubai International Airport (DXB) has once again set a new global benchmark, winning the coveted title of “World’s Leading Airport” at the 2025 World Travel Awards (WTA). The UAE’s flagship aviation hub triumphed over more than 20 top global competitors — including Singapore’s Changi Airport, London Heathrow, and Doha’s Hamad International — to secure the honor for the sixth consecutive year.

The World Travel Awards, widely regarded as the “Oscars of the travel industry,” recognize outstanding achievements in travel, tourism, and hospitality. Established in 1993, the awards are decided through votes from travel industry professionals and the general public across more than 200 countries.

According to Dubai Airports, DXB served a record-breaking 92.3 million passengers in 2024, surpassing its pre-pandemic peak of 89.1 million in 2018. The milestone reaffirms DXB’s position as the world’s busiest airport for international passenger traffic, a title it has consistently held since 2014.

By late 2025, officials projected annual traffic to exceed 95 million passengers, reflecting Dubai’s continuing growth as a global aviation and tourism hub.

Serving as the primary base for Emirates Airline and flydubai, DXB connects travelers to over 240 destinations across six continents via nearly 100 international carriers. The airport features an extensive range of world-class facilities — including luxury lounges, a five-star hotel (Dubai International Hotel), zen gardens, an outdoor swimming pool, a gym, and cinema halls — designed to enhance passenger comfort and experience.

Commenting on the recognition, Paul Griffiths, CEO of Dubai Airports, said the award “reflects the commitment of thousands of people who work tirelessly to make DXB the best in the world, driven by innovation, hospitality, and operational efficiency.”

In contrast, Singapore’s Changi Airport, long celebrated for its architectural marvels such as the Rain Vortex, the world’s tallest indoor waterfall, faced increased scrutiny in 2025 following passenger complaints about baggage delays.

The airport operator, Changi Airport Group, later issued a public apology and announced service enhancements to restore its signature efficiency standards.

Dubai’s achievement underscores the Emirate’s strategic investment in aviation infrastructure and its vital role in positioning the UAE as a top global gateway. Industry analysts view DXB’s consistent success as a reflection of Dubai’s broader ambition — to maintain its leadership in global connectivity and tourism excellence.

Prince Naif bin Abdulaziz International Airport in Qassim Region has expanded its air connectivity network to 18 domestic and international destinations served by 16 airlines, providing travelers with more options to destinations across Saudi Arabia and abroad.

Domestic destinations include Riyadh, Madinah, Jeddah, Dammam and Abha, while international services connect Qassim with cities including Kuwait, Cairo, Islamabad, Istanbul, Manama, Doha, Abu Dhabi, Dubai, Sharjah, Sohag, Multan, Khartoum and Giza.

Khartoum was recently added to the airport’s international network through Tarco Aviation, with one weekly one-way service.

The expansion reflects ongoing efforts to strengthen Qassim’s international air connectivity, respond to growing passenger demand and provide travelers with broader and more convenient flight options.

The airport is also continuing to build partnerships with international airlines as part of efforts to enhance the passenger experience and support the wider development of Saudi Arabia’s aviation network

Source: SPA

Dubai Aviation City Corporation (DACC) has awarded a contract to develop an automated people mover (APM) system for the first phase of Al Maktoum International Airport, creating what is expected to be the world’s largest airport transit system of its kind.

The contract was awarded to a consortium comprising Japan’s Mitsubishi Heavy Industries (MHI), its Dubai-based subsidiary MHI Mobility Engineering Services (MHI-MESC), and Indian engineering group Larsen and Toubro (L&T).

The APM network will extend approximately 50 kilometers and connect nine stations, making it significantly larger than existing airport people-mover systems.

MHI and MHI-MESC will oversee the design, procurement and testing of 165 vehicles, as well as signaling technology and overall system integration. L&T will be responsible for designing, procuring, testing and constructing the remaining subsystems on site.

The project is scheduled for completion in December 2031.

The scale of Dubai’s planned system will surpass existing airport transit networks, including the approximately 8-kilometer Skylink at Dallas Fort Worth International Airport and The Plane Train at Hartsfield-Jackson Atlanta International Airport.

The APM network will connect Al Maktoum International Airport’s terminals and key facilities, helping improve passenger movement, reduce transfer times and support efficient airport operations.

The project forms part of Dubai’s broader plans to develop Al Maktoum International into one of the world’s largest aviation hubs. The airport is targeted to begin operations in 2032 and is ultimately expected to handle up to 260 million passengers annually.

The planned expansion is designed to accommodate growing regional and international air traffic while strengthening Dubai’s position as a major global aviation hub.

Source: Khaleej Times

Skyway Aviation Handling Company PLC (SAHCO) has reaffirmed its commitment to strengthening cooperation with the Nigeria Customs Service (NCS) to improve the efficiency, security and smooth operation of airport and cargo activities.

The commitment was made during a SAHCO delegation’s visit to AC Adamu, the newly appointed Commander of the Customs Intelligence Unit (CIU) at Murtala Muhammed International Airport (MMIA) in Ikeja, Lagos.

The visit focused on building on the existing relationship between SAHCO and the NCS through stronger communication, closer coordination and enhanced operational cooperation, particularly in the handling and movement of cargo.

Representing SAHCO Managing Director and CEO Adenike Aboderin, General Manager of Cargo Services Donald Adekunle welcomed the new CIU commander and pledged the company’s continued support for a professional and productive partnership with the Customs Service.

Adekunle said closer cooperation between the two organizations would help strengthen airport operations and improve coordination among key aviation stakeholders and government agencies.

He also emphasized the importance of inter-agency collaboration in facilitating efficient cargo movement, reinforcing security procedures and enhancing service delivery across Nigeria’s airports.

The renewed cooperation comes as aviation and government agencies continue to focus on improving cargo-handling processes and maintaining secure and efficient airport operations.

Source: ZAWYA

SHARJAH, UAE: Sharjah Airport has achieved Level 3 Airport Customer Experience Accreditation from Airports Council International (ACI), marking another milestone in its efforts to strengthen passenger services.

The airport first received Level 1 accreditation in 2022 before advancing to Level 2 in 2023 after establishing and implementing a customer experience strategy across its departments. It renewed its Level 2 status in 2025 and progressed to Level 3 in 2026.

Ali Salim Al Midfa, Chairman of Sharjah Airport Authority, said the latest accreditation reflected the airport’s focus on passenger satisfaction and its broader strategy to provide an integrated travel experience centered on quality and service excellence.

He said the achievement also supports Sharjah’s ambitions as a destination for travel, tourism and business.

According to Al Midfa, reaching Level 3 demonstrates the airport’s ability to collect and analyse passenger feedback and work with airport partners to turn that information into practical service improvements.

The accreditation assessment examined how the airport gathers and applies passenger feedback, coordinates with service providers and maintains a seamless passenger experience from arrival through departure.

As part of its progress toward Level 3, Sharjah Airport strengthened its customer feedback systems to better identify passenger expectations, pinpoint areas requiring improvement and respond more quickly to concerns.

The airport also increased coordination with airlines, ground-handling companies and other stakeholders to promote consistent service standards throughout the passenger journey.

Passenger satisfaction reports are now regularly distributed among airport departments, allowing teams to identify successful practices as well as areas requiring further attention. Employees across the airport community are also involved in improving passenger services, reinforcing shared responsibility for the overall travel experience.

ACI established its Airport Customer Experience Accreditation Programme to help airports assess and enhance passenger experience. The programme provides tools and expertise to help airports manage passenger journeys, develop improvement plans and identify opportunities to raise service quality.

Source: QCAA

DOHA, Qatar: Hamad International Airport (HIA) has reaffirmed its readiness to provide a smooth and comfortable arrival experience as passenger numbers increase in Doha following the summer holiday season.

In a statement issued Tuesday, the airport said it expects higher inbound traffic this August as students and families return ahead of the new academic year.

HIA has issued a series of guidelines designed to make arrival procedures easier and improve passenger convenience. Airport staff will remain available around the clock to assist travelers and their families, it said.

The guidance covers several aspects of the arrival process, including procedures for families traveling with young children and arrangements for meeting arriving passengers.

It also provides information on transportation options from the airport, including ride-hailing services, taxis, buses and the Doha Metro. Guidance on car rentals and baggage collection is also included.

The airport said the measures are intended to help passengers navigate the arrival process efficiently during the expected increase in traffic.

With August marking a key period for post-holiday travel, HIA is emphasizing operational preparedness and passenger support as more travelers return to Doha.

Source: QNA