Airport design, digital innovation and passenger experience took centre stage at the 13th Global Airport Leaders’ Forum (GALF), held alongside the 25th Airport Show at Dubai World Trade Centre.

The event brought together government representatives, aviation specialists and technology providers to examine emerging solutions for improving airport efficiency, strengthening operational resilience and preparing infrastructure for future demand.

Discussions focused on Dubai’s aviation development plans, closer cooperation across the airport ecosystem, and the growing role of artificial intelligence (AI), biometrics and digital identity in simplifying passenger journeys.

Dubai Puts Passenger Experience at the Centre of Airport Planning

Khalifa Al Zaffin, Executive Chairman of Dubai Aviation City Corporation and Dubai South, said Dubai’s ambition to develop the world’s largest airport involves more than increasing infrastructure capacity. Improving the passenger experience remains a central consideration in its development strategy.

He stressed the need for adaptable airport designs that can accommodate emerging technologies and respond to changing industry requirements.

Al Zaffin described the Airport Show as an important meeting point for airport developers, technology companies and operational specialists to share expertise and assess new solutions.

Reflecting on the exhibition’s establishment 25 years ago, he said its original purpose was to bring airport technologies together in one location, allowing industry professionals to explore innovations without travelling to multiple countries.

He added that the initiative has delivered benefits for Dubai and the wider region. Continued support for the event remains important as rapid technological advances increase the need for infrastructure capable of incorporating new solutions over time.

Collaboration and Resilience Shape Aviation Priorities

Majed Al Joker, Chief Operating Officer of Dubai Airports, identified collaboration, operational resilience and innovation as key priorities for the aviation sector.

He said passengers view their airport experience as a single, continuous journey rather than a collection of separate services. Improving capacity and service quality therefore requires stakeholders to coordinate their activities, establish common objectives and develop trust.

Cooperation becomes particularly important during operational disruptions, he noted, when effective responses depend on clear leadership, teamwork, established relationships and lessons from previous incidents.

Al Joker also highlighted the potential of intelligent systems to identify emerging challenges and help airports address them before they affect passengers. However, he stressed that technology investments should produce measurable benefits, including more reliable, efficient and straightforward journeys.

Workforce development is another essential element, he added. Employees must be equipped with the expertise and decision-making skills needed to turn technological capabilities into better passenger services.

City Terminal Trial Cuts Journey Time by Around 60%

Abdullah Al Shamsi, Senior Manager of Future of Things at Dubai Aviation Engineering Projects (DAEP), outlined a vision for airport innovation by 2032, in which technology works largely behind the scenes to make travel simpler.

He argued that the most advanced airport may not be the one where passengers see the most technology, but the one where technology makes the journey easier without drawing attention to itself.

The approach combines AI, digital identity, biometrics and real-time data analytics to anticipate congestion, improve resource allocation and deliver personalised information and assistance. It also recognises the differing requirements of business travellers, families, transit passengers and Persons of Determination.

Al Shamsi presented findings from the ‘City Terminal’ pilot project, which aims to extend airport services to urban locations so passengers can complete key travel procedures before arriving at the airport.

The trial included check-in, baggage drop-off, security screening and passport control outside the airport. Passengers were then transported in secure vehicles directly to the airport concourse, extending the concept beyond conventional city check-in facilities.

According to Al Shamsi, the process reduced total journey time from at least 120 minutes to approximately 45 minutes, a reduction of around 60%.

He said the findings demonstrate how airport procedures could be redesigned, challenging traditional assumptions about where the passenger journey begins.

Al Maktoum International Airport Offers Opportunity for New Design

Al Shamsi said the Al Maktoum International Airport project provides an opportunity to integrate infrastructure, technology and passenger services from the beginning rather than retrofitting new systems into existing facilities.

Building flexibility into the airport’s underlying design would help it accommodate emerging technologies, evolving operating models and changing passenger expectations.

“Our ambition is not to build an airport with more technology, but an airport that becomes better because of technology,” he said.

Dubai Seeks Stronger Aviation Connectivity

Khalid Ibrahim Saif, Director of Aviation Economics and Growth at the Dubai Civil Aviation Authority (DCAA), called for a broader approach to aviation development that moves beyond responding to operational disruptions and focuses on sustainable growth and stronger connectivity.

He said rising air travel demand requires economic growth to be matched by infrastructure investment and improvements in operational efficiency.

Saif also emphasised closer coordination between airports, airlines and regulatory authorities, supported by smart technologies and data-driven decisions.

Greater integration, he said, would help build a more resilient aviation sector capable of responding to future challenges, maintaining competitiveness and improving the passenger experience.

The forum highlighted a common priority among aviation leaders: combining adaptable infrastructure, intelligent technology and coordinated operations to accommodate growing passenger demand while making air travel more efficient, accessible and seamless.

Source: TradeArabia

King Khalid International Airport in Riyadh is preparing to restart domestic and international passenger flights on Sunday, October 25, following disruptions linked to missile and drone attacks by Yemen’s Houthi movement targeting the Saudi capital.

In a travel advisory released on Saturday, airport authorities outlined revised terminal arrangements for services operated by Saudi national airlines. From Sunday, Terminal 1 will serve domestic flights, while Terminal 2 will accommodate international services operated by national carriers.

The changes mark a step toward restoring normal passenger operations at one of Saudi Arabia’s busiest aviation hubs after the recent security incidents.

Passengers holding confirmed bookings have been advised to contact their airlines before heading to the airport to check their reservation status and confirm flight schedules.

The announcement comes amid a series of attacks attributed to the Houthi movement targeting Riyadh and other areas of Saudi Arabia, including the vicinity of King Khalid International Airport.

Saudi authorities have reported intercepting and destroying projectiles directed at Riyadh and other regions on multiple occasions. Civil Defense teams have also responded to incidents involving debris falling from intercepted projectiles.

Source: Saudi Gazette

Air travel across Italy was disrupted on Friday after a technical fault affected the country’s air traffic control systems, resulting in flight delays and cancellations.

Air traffic control provider ENAV said it had introduced temporary restrictions on air traffic capacity after detecting overnight anomalies in the data transmission network supporting air traffic services nationwide.

Authorities said the disruption was not caused by sabotage and confirmed that the technical issue had been resolved later in the day.

Data from aviation analytics company Cirium showed that 192 flights had been cancelled by around 1000 GMT. At the same time, only about 31% of departures from Italian airports were leaving on schedule.

The situation was particularly challenging at the country’s major airports. On-time departures stood at approximately 25% at Milan Malpensa Airport and 28% at Rome Fiumicino Airport.

ENAV announced at around 1325 GMT that it had restored full operational capacity, bringing the technical disruption to an end.

Source: Reuters

Saudi telecom operator STC Group is offering free, unlimited calls to and from Saudi Arabia for customers roaming overseas, helping travellers maintain contact with their families amid continuing flight disruptions.

Announced on X, the initiative runs from October 12 to October 19. STC said the offer was intended to support customers facing difficulties staying connected with loved ones during an uncertain period.

“We understand how difficult it can be to be away from family, particularly during times like these,” the company told Arab News.

STC added that free, unlimited calling would make it easier for customers outside the Kingdom to communicate with relatives and provide reassurance during the disruption.

The initiative comes as flights to and from Riyadh face interruptions following a recent attack on King Khalid International Airport.

On Monday, Saudi Arabia’s General Authority of Civil Aviation announced on X that the airport’s operational suspension had been extended to allow safety inspections of its facilities to be completed. The authority did not provide a timeline for the resumption of flights.

Traveller Welcomes Initiative but Calls for Free Internet

Hisham Al-Ghasim, a Saudi citizen whose return journey from Bangkok to Riyadh was disrupted, welcomed STC’s offer but said free internet access would have been more practical.

His existing mobile package already covered calls, while internet connectivity was important for arranging alternative travel, making bookings and accessing essential applications.

He told Arab News that providing unrestricted internet access instead of free calls would have been more useful because many everyday communications and travel arrangements depend on online services.

Al-Ghasim had completed a business trip to Bangkok and was waiting for a taxi when he received a notification that his return flight had been delayed.

He said he was informed that his departure had been postponed by three days. Although he had been following developments, he had not expected his flight booking to be cancelled.

His original itinerary involved an Emirates flight via Dubai to Riyadh. He subsequently arranged to end his journey in the United Arab Emirates instead.

After reaching Dubai, Al-Ghasim contacted the Saudi Consulate General, which offered assistance with returning to the Kingdom by road through organised group transport.

Saudi Missions Assist Stranded Citizens

Saudi embassies and consulates have also been helping citizens affected by flight cancellations associated with regional security developments.

Their support includes arranging emergency accommodation and helping travellers identify alternative routes to return home as aviation disruptions continue.

Source: Arab News

flydubai has cancelled all flights to Riyadh until October 14, the airline confirmed in a statement.

A spokesperson said the carrier is monitoring the situation in coordination with the relevant authorities and will notify passengers of any changes to flight schedules through its official communication channels.

Passengers affected by the cancellations have been advised to visit the Manage Booking section on the airline’s website, flydubai.com, to review available refund or rebooking options.

Customers who purchased tickets through travel agents should contact their agents directly for assistance.

The airline apologised to passengers for the inconvenience caused by the disruption and said it would continue to provide updates through its official channels.

Source: Emirates247

Qatar Airways has temporarily suspended services to Riyadh and Dammam, issuing a travel alert for passengers travelling to the two Saudi Arabian destinations.

The Qatari airline said it was monitoring developments in Saudi Arabia in coordination with the relevant authorities. In response to the evolving situation, the carrier halted flights to both cities until further notice.

Passengers have been urged to verify their flight status through the airline’s official website or mobile application before travelling.

Qatar Airways said the safety of passengers and crew remains its highest priority. The airline added that customers affected by the suspensions would be contacted directly, with additional updates published on its website as more information becomes available.

Source: QNA