Europe’s largest low-cost carrier, Ryanair, is taking a major digital leap. Starting Wednesday, all passengers will be required to use digital boarding passes via the airline’s mobile app, officially ending the use of paper tickets.
The move, part of Ryanair’s broader digital transformation strategy, aims to make travel faster, easier, and greener. The airline estimates the switch will save more than 300 tonnes of paper annually, reducing waste across its extensive European network.
Ryanair CEO Michael O’Leary acknowledged there may be “some teething problems” during the rollout but said more than 80% of passengers already use the app, making the transition smooth for most travellers.
“This is a natural step forward for our customers and for the environment,” O’Leary told The Independent.
Passengers must present the digital pass on their smartphone or tablet to pass through airport security and board flights. Those without a functioning device can still obtain a free replacement boarding pass at the airport before security.
If a traveller’s phone fails after passing security, Ryanair’s staff can access their details in the system to assist at the gate.
However, passengers who skip online check-in will face fees for printed boarding passes — ranging from €30 in Spain and €40 in Austria, up to €55 elsewhere in Europe and the UK.
For passengers without smartphones, a paper pass can still be issued at the airport, provided they have checked in online beforehand. Group travellers can also share passes — with the lead booker able to present all digital passes or send them to each traveller’s device.
Ryanair delayed the original rollout from May to November to coincide with a quieter travel period, easing the shift for passengers and airport teams. The airline expects to carry around 13 million passengers this month, compared with nearly 20 million in May, and aims for a record 207 million travellers in the current fiscal year.
With this step, Ryanair joins the growing ranks of airlines embracing a fully digital, eco-friendly future, reshaping the passenger experience one smartphone at a time.