Qatar Duty Free (QDF) has cemented its place as a global leader in airport retail by being crowned Best Airport Retailer of the Year at the Frontier Awards 2025 in Cannes, France — for the third consecutive year. The prestigious accolades, often dubbed the "Oscars of the travel retail industry," are widely regarded as benchmark honors, recognizing innovation, customer engagement, and world-class retail concepts.

In addition to this top recognition, QDF also earned two further titles: Best Specialty Concept (Hybrid F&B) for its culturally rich Souq Al Matar and Retail Activation of the Year for the dynamic Live the Formula 1 Life campaign.

A Three-Time Champion in a Changing Industry

Winning three years in a row is a rare achievement in the duty-free sector, where global hubs such as Changi Airport, Heathrow, and Dubai Duty Free regularly contend for the spotlight. The recognition reflects not only QDF’s consistency but also its ability to adapt to shifting consumer habits, technological advancements, and heightened competition from large-scale retail partners.

Industry sources such as the Moodie Davitt Report highlight that the post-pandemic recovery of global travel retail has seen passenger spending rebound sharply — with Middle Eastern airports positioned as growth leaders due to high levels of investment in facilities, technology, and customer experience. QDF’s continued wins underscore Hamad International Airport’s reputation as an experiential destination, not simply a transit hub.

The Souq Al Matar: Heritage Meets Luxury

The award-winning Souq Al Matar has become more than a retail space; it’s a blend of cultural storytelling and boutique shopping. The space replicates an authentic Qatari marketplace, with stalls offering locally made crafts, artisanal food products, dates, spices, and souvenirs. At the same time, it integrates modern hybrid food and beverage options, creating a space where heritage and hospitality converge.

Judges at the Frontier Awards praised Souq Al Matar for being a “model for sense-of-place retailing”, demonstrating how airports can give international travelers an authentic encounter with local traditions.

Formula 1 Inside an Airport

QDF’s Live the Formula 1 Life campaign, meanwhile, represented one of the most extensive themed activations ever staged in an airport. Tied to Qatar’s growing presence on the international motorsport stage, the campaign turned Hamad International into a Formula 1-inspired environment with interactive race simulators, cars on display, branded merchandise, and photo zones designed to engage families and sports enthusiasts alike.

The campaign tapped into Qatar’s major sponsorships and global sporting partnerships, which include hosting the Qatar Grand Prix, FIFA tournaments, and partnerships with top European football clubs. Retail analysts described the activation as a bold blueprint for how airports can merge entertainment, sport, and brand storytelling with commerce, increasing both brand equity and passenger traffic in stores.

Voices From Leadership

Qatar Airways Group Chief Executive Officer Eng. Badr Mohammed Al Meer credited the achievement to QDF’s strategic vision and people-first approach:

"These awards are a testament to our philosophy of continuous innovation. Through elevating airport retail into an immersive, engaging journey, Hamad International Airport is today not only a hub for connectivity, but a global retail and dining hotspot attracting millions of travelers annually."

Thabet Musleh, Senior Vice President of QDF, emphasized the human element: “Our teams are at the heart of these achievements. Their creativity and relentless drive to redefine what airport retail can deliver are the real reasons behind our continued global success.”

A Global Powerhouse in Airport Retail

Currently, QDF manages more than 200 retail and dining outlets, ranging from world-renowned luxury brands such as Louis Vuitton, Burberry, Gucci, Rolex, and Hermès to everyday essentials and convenience concepts. The operator has also pioneered exclusive partnerships, introducing first-ever airport boutiques for brands like Harrods Tea Room, Ralph Lauren, and KidZania at HIA.

Hamad International Airport — itself awarded World’s Best Airport 2025 by Skytrax — handled over 46 million passengers in 2024, a number projected to rise significantly due to Qatar Airways’ expanding network and Doha’s positioning as a global travel hub. This provides QDF with a captive audience primed for both high-end luxury shopping and culturally immersive purchasing experiences.

Regional Rivalries and Future of Duty-Free

The GCC region remains one of the fiercest arenas in travel retail. Dubai Duty Free, one of the largest single-airport retailers in the world, reported annual sales exceeding USD 2 billion in 2024, while Qatar Duty Free is fast building market share through its emphasis on personalization, experiential retailing, and cultural representation. Singapore’s Changi Airport is another top competitor, often celebrated for its integration of entertainment spaces like the Jewel complex.

What sets QDF apart is its hybrid strategy: combining luxury retail dominance with destination-specific experiences like Souq Al Matar. This dual focus caters to both high-spending luxury travelers and passengers seeking authentic local connections, boosting both revenue streams and brand loyalty.

According to analysts, as the global duty-free sector is projected to surpass USD 120 billion by 2030, QDF’s investment in technology, personalization, and experiential concepts will be key to maintaining an edge. Innovations such as contactless shopping, AI-powered retail analytics, and curated omnichannel experiences are areas the operator is already exploring.

King Abdulaziz International Airport has continued to set unprecedented records since the beginning of this year, starting 2026 with exceptional performance during January. The total number of passengers reached 5.45 million, achieving a growth rate of 7.3% compared to the same month in 2025.

The airport also recorded a total of 29,200 flights, reflecting an 11% growth compared to the same period last year. The total number of baggage handled amounted to 6.6 million bags, with an 8% increase compared to January of the previous year.

The airport experienced its highest operational week in history, with 1.28 million passengers between January 11 and 17, 2026, highlighting the ongoing operational momentum. Additionally, January 17 marked the airport's highest operational day, with 195,300 passengers and 1,089 flights, demonstrating the efficiency of operational processes and the infrastructure's readiness to meet the growing demand for travel.

These results are part of Jeddah Airports Company’s efforts to enhance the travel experience, meet passenger needs, and provide more travel options, in line with the accelerating growth in air traffic and aligned with the aviation program's objectives.

It is noteworthy that Jeddah Airports Company has been managing and operating King Abdulaziz International Airport since its establishment in 2022, and is working on implementing the aviation program derived from the National Transport and Logistics Strategy, in line with the goals of Saudi Arabia’s Vision 2030.

Singapore was named the world’s second-richest country in 2025 based on gross domestic product (GDP) per capita, though its standing declined once average working hours were factored into the analysis, according to The Economist.

With a GDP per capita of about US$90,700, the city-state trailed only Switzerland, which led the list at roughly US$100,000. Norway followed closely in third at US$86,800. However, when adjusted for hours worked, Norway overtook its rivals to claim the top position globally, while Qatar and Denmark secured second and third places respectively. Singapore fell to eighth place, ranking just behind the Netherlands under the new measure.

Figures from Singapore’s Ministry of Manpower indicated that local employees clocked an average of 43.3 working hours per week in 2024. In contrast, data from the International Labour Organisation showed that Norwegian workers averaged just 33.2 hours weekly over the same period — a significant gap that contributed to Norway’s rise in the adjusted rankings.

In a related study conducted by Remote.com, Singapore ranked 25th out of 60 nations in the 2025 Global Life-Work Balance Index, earning a score of 57.85 out of 100. New Zealand, Ireland, and Belgium dominated the list with scores of 86.87, 81.17, and 75.91 respectively. Despite its mid-tier ranking overall, Singapore remained Asia’s best-performing country for work-life balance.

Etihad Airways has been named the world’s safest full-service airline for 2026 by AirlineRatings, securing the top position among 320 airlines assessed worldwide for safety, operational performance and product standards. The recognition marks a historic achievement for the region, as Etihad becomes the first Gulf carrier to lead the prestigious global safety rankings.

The UAE’s aviation sector featured prominently in the list, with Dubai-based Emirates ranking fifth among full-service airlines, while flydubai earned a place in the Top 25 within its category. Qatar Airways also appeared in the rankings, reinforcing the Middle East’s growing prominence in global aviation safety and operational excellence.

Published annually, the AirlineRatings safety rankings are regarded as one of the industry’s most authoritative benchmarks. The assessment framework evaluates a wide range of criteria, including incident rates relative to flight volumes, fleet age, records of serious incidents, pilot training standards and compliance with international safety audits.

For the 2026 edition, increased weight was given to turbulence mitigation, the leading cause of in-flight injuries. Airlines’ participation in the IATA Turbulence Aware programme, along with comprehensive onboard safety audits, played a significant role in determining the results.

Etihad secured the top ranking ahead of major global carriers such as Cathay Pacific, Qantas, Qatar Airways, Singapore Airlines, Virgin Atlantic, ANA and British Airways.

According to AirlineRatings, the airline’s first-place position was driven by its young and modern fleet, advanced cockpit safety systems, strong turbulence management protocols, a crash-free operational history and the lowest incident rate per flight among all airlines evaluated. Etihad also undertook an independent onboard safety audit, demonstrating a high level of compliance with cabin safety and turbulence procedures.

In the low-cost category, the Top 25 Safest Airlines for 2026 included Jetstar, Scoot, easyJet, Wizz Air Group, Ryanair, AirAsia and Southwest. To ensure consistency and reliability, AirlineRatings excluded airlines operating fewer than 25 aircraft, focusing the assessment on high-frequency operators.

AirlineRatings chief executive Sharon Petersen highlighted several notable developments in this year’s rankings, including the first-ever inclusion of Spring Airlines China, making it the first Chinese carrier to feature in any AirlineRatings list, and AirBaltic’s significant rise into the top 10.

She also noted that HK Express secured the top low-cost airline safety title for the second consecutive year, supported by a modern fleet, an exceptionally low incident rate and an almost flawless onboard safety audit.

Petersen emphasised that the 2026 results illustrate how closely matched the world’s safest airlines have become. Fewer than four points separated airlines ranked from first to 14th, while just 1.3 points distinguished the top six. She cautioned against interpreting small numerical differences as meaningful safety gaps, stressing that all airlines in the Top 25 represent the highest standards of aviation safety.

While acknowledging that incidents occur across the industry, Petersen underscored that the rate of incidents per flight remains extremely low, reflecting the continued strength and reliability of modern commercial aviation worldwide.

Dubai International Airport (DXB) has once again set a new global benchmark, winning the coveted title of “World’s Leading Airport” at the 2025 World Travel Awards (WTA). The UAE’s flagship aviation hub triumphed over more than 20 top global competitors — including Singapore’s Changi Airport, London Heathrow, and Doha’s Hamad International — to secure the honor for the sixth consecutive year.

The World Travel Awards, widely regarded as the “Oscars of the travel industry,” recognize outstanding achievements in travel, tourism, and hospitality. Established in 1993, the awards are decided through votes from travel industry professionals and the general public across more than 200 countries.

According to Dubai Airports, DXB served a record-breaking 92.3 million passengers in 2024, surpassing its pre-pandemic peak of 89.1 million in 2018. The milestone reaffirms DXB’s position as the world’s busiest airport for international passenger traffic, a title it has consistently held since 2014.

By late 2025, officials projected annual traffic to exceed 95 million passengers, reflecting Dubai’s continuing growth as a global aviation and tourism hub.

Serving as the primary base for Emirates Airline and flydubai, DXB connects travelers to over 240 destinations across six continents via nearly 100 international carriers. The airport features an extensive range of world-class facilities — including luxury lounges, a five-star hotel (Dubai International Hotel), zen gardens, an outdoor swimming pool, a gym, and cinema halls — designed to enhance passenger comfort and experience.

Commenting on the recognition, Paul Griffiths, CEO of Dubai Airports, said the award “reflects the commitment of thousands of people who work tirelessly to make DXB the best in the world, driven by innovation, hospitality, and operational efficiency.”

In contrast, Singapore’s Changi Airport, long celebrated for its architectural marvels such as the Rain Vortex, the world’s tallest indoor waterfall, faced increased scrutiny in 2025 following passenger complaints about baggage delays.

The airport operator, Changi Airport Group, later issued a public apology and announced service enhancements to restore its signature efficiency standards.

Dubai’s achievement underscores the Emirate’s strategic investment in aviation infrastructure and its vital role in positioning the UAE as a top global gateway. Industry analysts view DXB’s consistent success as a reflection of Dubai’s broader ambition — to maintain its leadership in global connectivity and tourism excellence.

Etihad Airways has triumphed at the 2025 World Travel Awards, bringing home three prestigious titles: World’s Leading Airline Customer Experience, World’s Leading Airline Economy Class, and World’s Leading Airline Lounge Business Class for its Premium Lounge at Zayed International Airport. These accolades were presented to the airline at the World Travel Awards Grand Final Gala Ceremony in Bahrain.

Antonoaldo Neves, CEO of Etihad Airways, expressed his pride in the achievements, saying, "Winning three global titles is a testament to the passion and dedication our entire team brings to every journey. These awards reflect our unwavering commitment to delivering exceptional experiences across all cabins and touchpoints, from the moment our guests arrive at Zayed International Airport to their in-flight journey."

Etihad was nominated in 13 categories, including World’s Leading Airline, World’s Leading Airline Rewards Programme (Etihad Guest), and World’s Leading Airline Cabin Crew. The airline’s hub at Zayed International Airport was also nominated for World’s Leading Airport and World’s Leading Airport Customer Experience.

2025 has been a record-breaking year for Etihad, marked by significant growth and innovation. A key milestone was the introduction of the new A321LR aircraft, enhancing the airline’s short- and medium-haul offerings. This aircraft features widebody comfort with two private First Class suites, 14 fully-flat Business Class seats, and 144 spacious Economy seats—all equipped with 4K screens and high-speed Wi-Fi. The A321LR’s addition strengthens Etihad’s premium offering strategy and provides an elevated travel experience on more routes with increased frequency.

Neves emphasized the impact of the A321LR, stating, "With this new aircraft, we offer a world-class experience on more routes, making it easier for guests to discover everything Abu Dhabi has to offer. Every improvement we’ve made reflects our commitment to providing travelers with the highest levels of comfort and care."

Earlier this year, Etihad also received five regional awards at the World Travel Awards Middle East 2025, including World’s Leading Airline Customer Experience and World’s Leading Airline Lounge Business Class.

The World Travel Awards are widely regarded as the ultimate recognition of excellence within the travel industry, having been established over 30 years ago to celebrate the best in travel, tourism, and hospitality.